Return Policy

Return Policy Reporting Problems. If you have any problems with your order, please email us immediately via hello@coffeeandcrystals.co. If you are missing any pieces to your order please contact us within 5 business days to report the missing pieces, and we will then process the request for parts. This process can take up to 14 days depending on availability. Requests for Returns. Due to the nature of certain items, we do not accept returns for any reason. If for any reason you are not satisfied with your order, please email us immediately via hello@coffeeandcrystals.co. Damaged Items. If items arrive damaged, we reserve the right to replace the damaged part or send out a new item to satisfy the order. Canceled Items. Transactions already processed that are cancelled after 24 hours incur a 3% transaction fee charged by our credit card companies. Shipment. We do not reimburse any shipping charges to or from you the customer. Products will be delivered unless customer cancels their order prior to shipment. Once the item has shipped out, any cancellation will be treated as a return and will incur all shipping charges and restocking fees. International and Custom Orders. All international and custom orders are non-refundable and non-returnable once the order is placed. If any such items is refused or returned, no refund will be given.